Shipping policy

 

Delivery
We’ll deliver your tree on the date you choose, but we can’t guarantee a specific time. We’ll text you between 5-7pm the day before with your estimated delivery time window. If you won’t be home, please leave a bucket out for your tree.

The safety of our team and customers comes first. If our driver thinks a set-up location is unsafe, they’ll suggest a safer option and may ask for your help.

Full service set-up
Our team will set up your tree as securely as they can. Before they leave, please check you’re happy with where it is and that it’s secure. Please don’t move the tree once it’s installed.

Once your tree is set up, it’s in your care, and we can’t accept responsibility for damage if it falls.

Click & collect
Come in during our opening hours and give us your order number when you arrive.

Removal
We’ll collect your tree on the date you choose, but we can’t guarantee a specific time. We’ll text you a reminder the evening before. Please leave your tree outside the night before, near your letterbox if possible. If we need to come in to remove it, we’ll need access between 8am and 5pm.

Stands
Stands ordered with your tree arrive with it at no extra delivery cost. Stands ordered on their own are sent by courier, and the fee is shown at checkout. Stand rental is only available when your order includes both tree delivery and removal.

Changes and cancellations
Date changes can be made up to 5pm the day before. Cancellations need at least 48 hours’ notice before your delivery or removal date for a full refund. To change or cancel, reply to your Tax Invoice email or email sales@misachristmastrees.co.nz with your order number.

Refunds and replacements
Christmas trees are a natural product. If you’re unhappy with your tree on genuine grounds, tell us within 7 days of receiving it and we’ll replace it free of charge or give you a full refund.

Your rights
Nothing in these terms limits your rights under the Consumer Guarantees Act or other New Zealand consumer law.